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Frequently Asked Questions
📍 Where is your store located?
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Our store is located at:
16605 E Palisades Blvd, Suite 128, Fountain Hills, AZ 85268.
16605 E Palisades Blvd, Suite 128, Fountain Hills, AZ 85268.
📞 How can I contact you by phone?
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You can reach us directly at:
(480) 320-8577.
(480) 320-8577.
📧 What is your email address?
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For support, please email us at:
sales@fountainmobility.com .
sales@fountainmobility.com .
⏰ What are your store hours?
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Mon - Fri: 10AM - 6PM
Sat: 10AM - 2PM
Sun: Closed
Sat: 10AM - 2PM
Sun: Closed
🚚 Do you offer shipping services?
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Yes, we ship products directly to your home. Shipping costs and timelines are shown at checkout.
🔄 What is your return & exchange policy?
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We accept returns and exchanges within 5 days of delivery.
Faulty items will be repaired or replaced. Please see our Return & Exchange Policy for details.
💳 How do refunds work?
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If the product is not faulty, we refund the product cost after deducting shipping charges.
Refunds are processed to your original payment method within 7–10 business days.
🛠 Do you provide after-sales service?
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Yes, if a product is faulty but repairable, we will repair and ship it back to you within 7 business days.